Product & Delivery FAQs

Q: What is the best way to clean my chair?

Before You Start: 1. from the electrical outlet before cleaning. 2. When cleaning the controller or power switch, use a dry cloth only. Never use a damp cloth to clean the controller or power switch. 3. Be sure to test any cleaning solution on a small, inconspicuous part of the product to ensure that the color does not fade prior to using the solution on the entire product surface. 4. Do not use benzene, thinner or any other solvents on your product. Cleaning Code Standard for SofHyde or Cloth: W To maintain your Human Touch product in optimum condition, dust it frequently and/or vacuum it with a soft brush vacuum extension. If your product becomes dirty, use a water-based upholstery cleaner only. To treat stains, spot clean with an upholstery shampoo or a mild detergent foam. Caring for Leather Upholstery: Natural leather is a breathing, porous material similar to human skin, and is susceptible to staining due to absorbing dirt, sweat, moisture, oil and grease (e.g., hair products and skin lotions). Do not allow these elements to come into direct contact with the upholstery. To help prevent normal leather cracking and drying, and help prevent staining, apply a high-quality leather cleaner and conditioner at least every three months; this will revitalize and reseal the leather surfaces. Follow the product label instructions carefully; Human Touch is not responsible for third-party products.

What types of delivery options does Human Touch offer?

We offer free 'To Your Door' shipping for all products that are purchased on the Human Touch website. This option includes delivery to any first-floor entrance to your home, at which point you may receive it and move it into the perfect indoor location. For those who prefer to let us do the heavy lifting, you can upgrade your purchase to White Glove delivery for an added cost. With this service, the item will be delivered inside your home on any first-floor location, fully assembled, and all packaging materials removed so that you can get straight to enjoying your purchase! For both options, the final delivery station will call you ahead of delivery to coordinate a time that works best for you to receive the item.

How long will my product delivery take?

Delivery transit time depends on your location, and can be impacted by external factors such as weather or holidays. Most deliveries take as little as 2-3 weeks, however if the delivery address is in a remote location or if inclement weather causes delays, it might take longer. If 3 weeks have passed and you have not gotten a call from the freight carrier to schedule a delivery time, feel free to submit a ticket to our Customer Experience team by clicking here and we'll get back to you as soon as possible with an update.

What is the best way to clean my chair?

Before You Start:
1. from the electrical outlet before cleaning.
2. When cleaning the controller or power switch, use a dry cloth only. Never use a damp cloth to clean the controller or power switch.
3. Be sure to test any cleaning solution on a small, inconspicuous part of the product to ensure that the color does not fade prior to using the solution on the entire product surface.
4. Do not use benzene, thinner or any other solvents on your product.

Cleaning Code Standard for SofHyde or Cloth: W
To maintain your Human Touch product in optimum condition, dust it frequently and/or vacuum it with a soft brush vacuum extension. If your product becomes dirty, use a water-based upholstery cleaner only. To treat stains, spot clean with an upholstery shampoo or a mild detergent foam.

Caring for Leather Upholstery:
Natural leather is a breathing, porous material similar to human skin, and is susceptible to staining due to absorbing dirt, sweat, moisture, oil and grease (e.g., hair products and skin lotions). Do not allow these elements to come into direct contact with the upholstery. To help prevent normal leather cracking and drying, and help prevent staining, apply a high-quality leather cleaner and conditioner at least every three months; this will revitalize and reseal the leather surfaces. Follow the product label instructions carefully; Human Touch is not responsible for third-party products.