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Privacy Policy

Statement

Human Touch, LLC has created this privacy policy (the “Privacy Policy”) as part of our commitment to helping visitors and customers better understand our information gathering and dissemination practices for the Human Touch web site.

By using or accessing HumanTouch.com, you are accepting the practices described in this Privacy Policy and you are consenting to have your personal data transferred to and processed in the United States.

Policy Regarding Minors

Human Touch, LLC, does not knowingly collect or solicit personal information from anyone under the age of 18, or knowingly allow such persons to register. If you are under 18, please do not attempt to use HumanTouch.com or send any information about yourself to us, including your name, address, telephone number, or email address. No one under age 18 may provide any personal information to or on HumanTouch.com. In the event that we learn that we have collected personal information from a minor under age 18, we will delete that information as quickly as possible. If you believe that we might have any information from or about a minor under 18, please contact us at csadmin@humantouch.com.

Privacy Policy

This Privacy Policy is effective on February 1, 2015.

Your privacy is very important to us. Our Privacy Policy spells out the Human Touch LLC. commitment to respecting the privacy of the members and visitors to our sites. We reserve the right to change this policy at any time, which we'll do through online posting or an email message sent directly to you. We are very careful with what we do with your information.

This Privacy Policy describes how Human Touch collects and uses the personal information you provide to us on our website: www.humantouch.com, and other backlink sites directed to humantouch.com. It also describes the choices available to you regarding our use of your personal information and how you can access and update this information.

Collection and Use of Personal Information

We collect personal information from you to provide an efficient, meaningful and customized experience for you on the Human Touch website.

We collect the following personal information from you:

  • Contact information such as name, email address, mailing address and phone number
  • Billing information such as credit card number and billing address
  • Unique identifiers such as user name, account number and password
  • Preferences information such as product wish lists, order history and marketing preferences
  • Email addresses of friends or other people you would like us to contact

 

As is true of most websites, we automatically gather information about your computer such as your IP address, time and date of visit, browser type, referring/exit pages and operating system. We may log this information for system administration, order verification, internal marketing and system troubleshooting purposes.

We use this information to:

  • Fulfill your order
  • Send you an order confirmation
  • Assess the needs of your business to determine suitable products
  • Send you requested product or service information
  • Send product updates or warranty information
  • Respond to customer service requests
  • Administer your account
  • Send you a newsletter
  • Send you marketing communications
  • Respond to your questions and concerns
  • Improve our website and marketing efforts
  • Conduct research and analysis
  • Display content based upon your interests
  • To manage our business

 

To review and update your personal information to ensure it is accurate, contact us at:

Human Touch, LLC.
3030 Walnut Ave
Long Beach, CA 90807
Email: csadmin@humantouch.com
Phone: 1-800-355-2762

In connection with orders placed on HumanTouch.com, we collect personal information for the purposes of processing and fulfillment and provide the same information in connection with periodic updates to customers on the status of pending orders.

In addition, we may be required to disclose information to the government, law enforcement agencies or third parties. Under certain circumstances, third parties may unlawfully intercept or access transmissions or private communications. Accordingly, although we use industry standard practices to protect your privacy, we do not promise, and you should not expect, that your personally identifiable information or private communications will always remain private.

As a matter of policy, we do not sell or rent any personally identifiable information about you to any third party. However, the following describes some of the ways that your personally identifiable information may be used or disclosed.

Ensuring you understand what personal information Human Touch LLC. may collect about you, how we may use and share this information, and the steps you may take to limit this use or sharing, is fundamental to our respect for our customers.

This privacy policy is specific to Human Touch customer operations in the US. As used within the context of this policy, "personal information" means personally identifiable non-public information—such as your name or email address—that is not otherwise publicly available. Answers to survey questions, comments and suggestions that do not identify you are not personal information, and Human Touch is free to use and distribute this information without obligation. However, any personal information you submit to us in connection with such surveys, comments or suggestions is subject to this privacy policy.

This privacy policy does not apply to information we collect in connection with employment matters about our employees or applicants for employment.

Cookies and Other Tracking Technologies

Cookies are small text files of information often including an anonymous unique identifier, sent to your browser from a website. If your browser's preferences are set to accept it, the cookie is stored on your computer's hard drive. Your browser will permit a website to access the cookies it has sent to you, but not the cookies sent to you by other websites.This website uses cookies. By continuing to use this website you are giving consent to cookies being used. You can disable the cookies by using the settings on your Internet Web Browser. For example, we may use cookies to collect browsing data to keep track of your preferences and profile information and to collect general usage and volume statistical information. Our cookies do not collect personal or confidential information and are not spyware. At this time, the Human Touch website and our mobile application do not recognize automated browser signals or other similar mechanisms regarding tracking of online activities.

You may set your Internet web browser to refuse cookies or to remove cookies from your hard drive.

Our cookies provide information that makes it easier for you to use our website. They enable you to make purchases on Bose.com and move uninterrupted between site areas. They collect information about your use of our site, your computer's operating system and browser type, your Internet service provider, domain name and IP address, and the website visited before our site and the link used to leave our site.

We may also use cookies for a number of other reasons including:

  • To allow you to access your information when you "sign in" to your account
  • To provide you with customized content
  • To remember the last page you visited
  • To keep track of preferences you specify while visiting Bose.com
  • To conduct general analysis and research
  • To identify purchases made in response to our advertising

 

When you use HumanTouch.com, you may perform searches, view demonstration videos, download printable brochures and manuals, and find a dealer among the variety of interactive service provided. We collect this information about these uses so that we can provide you the service and offer personalized features. We retain this information indefinitely. When you update any information, we usually keep a backup copy of the prior version for a reasonable period of time to enable reversion to the prior version of that information. To opt out of this advertising provided by Human Touch LLC, please email us at csadmin@humantouch.com.

Web Beacons

Our website contains electronic images known as web beacons (sometimes called single-pixel gifs) and are used along with cookies to compile aggregated statistics to analyze how our site is used and may be used in some of our emails to let us know which emails and links have been opened by recipients. This allows us to gauge the effectiveness of our customer communications and marketing campaigns.

We use a third party to gather information about how you and others use our website. For example, we will know how many users access a specific page and which links they clicked on. We use this aggregated information to understand and optimize how our website is used.

Targeted Advertising

Targeted Advertising (also known as online behavioral advertising) uses information collected on an individual's web browsing behavior such as the pages they have visited or the searches they have made. Third parties collect this information by placing or accessing cookies in your browser when you visit this, or other, websites. If you would like to learn more about the third party advertisers that may be aware of the fact that you visit this website, and to understand your choices about having such advertisers' cookies turned off, please visit www.networkadvertising.org.

Financial Information

Under some circumstances, we may require certain additional information, including but not limited to, your credit card billing information. We use this information, including your name, address, and other information to bill you for the purchase of items available on HumanTouch.com. By making a purchase, or engaging in any other kind of activity or transaction that uses financial information on HumanTouch.com, you consent to our providing of your financial information to our service providers and to such third parties as we determine necessary to support and process your activities and transactions, as well as to your credit card issuer. These third parties may include the credit card companies and banking institutions used to process and support your transaction or activity. We do not store credit card information in our system.

Advertisers

We may use third-party advertising companies to serve ads on our behalf. These companies may employ cookies and action tags to measure advertising effectiveness. However, as a matter of policy, we do not disclose any personally identifiable information with third-party advertisers.

Legal Requests

Though we make every effort to preserve user privacy, we may disclose information you provide if required to do so by law or if we have a good faith belief that disclosure is necessary to (1) comply with the law or with legal process served on us; (2) protect and defend our rights or property; (3) act in an emergency to protect someone's safety; or (4) as expressly provided herein.

What Information We Collect and Why

When you visit HumanTouch.com, you provide us with two types of information: personal information you knowingly choose to disclose that is collected by us and website use information collected by us as you interact with our website. The personal information you disclose is primarily used for order processing.

When you place an order on HumanTouch.com, you provide us with certain personal information, such as your name, your email address, your telephone number, your address, your credit card information, and any other personal or preference information that you provide to us.  If you request that your Human Touch purchase be shipped to someone other than yourself (such as a gift recipient), we may also share the recipient's personal information with our affiliates and third parties as described above. Like you, these recipients may restrict the sharing of their personal information for purposes of being contacted by email, postal mail or phone regarding products, services, promotions and special events that might appeal to their interests.

Information Sharing

We will share your personal information with third parties only in the ways that are described in this privacy statement. We do not sell your personal information to third parties, and we do not authorize the collection of our members' or visitors' personally identifiable information by any third parties for the third parties' use.

We may provide your personal information to companies that provide services to help us with our business activities such as shipping your order or offering customer service. These companies are authorized to use your personal information only as necessary to provide these services to us.

We may also share your name and contact information with our affiliates and third parties so that they may contact you by email, postal mail or phone regarding products, services, promotions or special events that might appeal to your interests.

We may also disclose your personal information:

  • As required by law such as to comply with a subpoena or similar legal process
  • When we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud or respond to a government request
  • To any other third party with your prior consent to do so
  • If Human Touch engages in a joint promotion with an affiliate and/or partner, we may share your contact information with our affiliate and/or partner to be used in relation to the promotion

 

We may share non-personal information (such as the number of daily visitors to a particular web page or the size of an order placed on a certain date) with third parties such as advertising partners. This information does not directly personally identify you or any user.

If Human Touch is involved in a merger, acquisition or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.

Security

Human Touch, LLC takes appropriate precautions to protect our users' information. Your account information is located on a secured server behind a firewall. When you enter sensitive information (such as payment information), we encrypt that information using secure socket layer technology (SSL) and we store all payment information in an encrypted format. If you have any questions about HumanTouch.com security, please contact us at csadmin@humantouch.com.

Links

HumanTouch.com may contain links to other websites. We are, of course, not responsible for the privacy practices of other websites. We encourage our users to be aware when they leave our site to read the privacy statements of each and every website that collects personally identifiable information. This Privacy Policy applies solely to information collected by Human Touch, LLC on HumanTouch.com.

Notices and Revision

We reserve the right to modify this Privacy Policy from time to time. Non-material changes and clarifications will take effect immediately, and material changes will take effect within 30 days of their posting on this site. If we make changes, we will post them and will indicate at the top of this page the policy's new effective date. If we make material changes to this policy, we will notify you here, by email, or through notice on our home page. Unless stated otherwise, our current privacy policy applies to all information that we have about you and your account.

Choice/Opt-Out

We provide users the opportunity to opt-out of receiving communications from us. To remove your information from our database so that you will not receive future communications, notify us at csadmin@humantouch.com.

Contacting the Web Site

If you have any questions about this privacy statement, the practices of this site, or your dealings with this Web site, you can contact us at csadmin@humantouch.com.